Returns
4. REVOLUTIONS
In MobileVila we only accept returns in cases justified.
No refunds are accepted for reasons or changes for other products (no rotation of material).
4.1. Product damaged during shipment
If you receive a product damaged by transport, you must communicate within 48 hours from delivery. To manage the claim we need:
Detailed description of the incident.
Clear photographs of the damaged product.
Photographs of the packaging with visible damage.
Photograph of the label of the carrier next to the full product.
Important: If you detect damage to the package upon receipt, indicate it in the delivery albaran. This facilitates subsequent efforts.
4.2. Shipment Error
If you have received an incorrect product or lack any item, notice it in a 24-hour deadline from the reception. You must contribute:
Clear description of the problem.
Pictures of the content received (products inside the box).
Images that justify error (web Captures, Reference, etc.).
4.3. Defective product (guarantee)
If the product presents a manufacturing defect, we will proceed to change after evaluation. The process is as follows:
Contact our Postventa department.
We will agree to the collection of the product.
Once received, it will be evaluated in our warehouses.
If the defect is confirmed, it will be replaced at no cost.
If there is no defect, the customer will assume the return and forward costs.
We only cover the collection expenses if the total value of the goods to be returned is higher than 50 € (excluding VAT) or more than 15 defective articles. Otherwise, the customer may send the material on his or her own.
Non-returnable product: Plotter MobileVila
The MobileVila plotter does not support returns or changes, since your serial number is linked to a specific email account. It’s a product personal and intransferable.
5. GARANTIA
All products purchased in www.MobileVila.es have default warranty of manufacture according to the following classification:
Standard products: 3 years.
Plotter MobileVila (professional product): 1 year.
Consumables or wear components (batteries, headphones, cables, etc.): 6 months.
Conditions:
If the defect appears on the first 6 months, it is presumed to be of origin, except evidence against it.
From the 6th month, the client must provide a technical report that demonstrates the defect of origin.
The customer may request repair, replacement, refund or reduction of the price, as appropriate.
Contact for returns and guarantees:
Email: hello@MobileVila.es
WhatsApp:+34689322676
If you do not receive an answer within 48 hours, contact directly by phone.