General Terms and Conditions of Sale

GENERAL TERMS AND CONDITIONS OF SALE

We are manufacturers and specialists in the wholesale of mobile phone accessories. If you are a business looking for a mobile phone accessory distributor with quality products at the best price, MobileVila is your trusted supplier.

MobileVila is a technology brand that manufactures and distributes accessories for mobile phones and electronic devices, with headquarters in Madrid, Spain, a broad international presence, and a branch in Shenzhen, China.

1.- PRICES

Product prices are shown in €, VAT and shipping costs are not included.

2.- PAYMENT METHODS

Payment for orders on www.MobileVila.es can be made by any of the following means:

2.1.- Debit or Credit Card (VISA/Mastercard)

We accept payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode.

When placing an order, the customer will provide their card details during the checkout process. We do not store any debit/credit card information. Payment processing is handled through BANKIA’s Virtual Payment Gateway.

2.2.- Cash on delivery:

The customer will make the full payment in cash upon delivery of the goods. We currently do not charge a commission for cash on delivery purchases, with a maximum limit of €2500.

2.3.- Bank transfer/Account deposit:

Banking Entity: Bankia

Owner: Electronic Genial, SL

Account number: ES7420382483776000334257

3BIC/SWIFT: CAHMESMMXXX

 IMPORTANT NOTICE: Only orders that have received payment in our bank account will be shipped. Please note that if you do not make an immediate bank transfer, the processing time may take 2-3 days, and in no case will proof of payment be accepted.

2.4.- Payment in Store

We offer payment directly at our store Calle Leon Nº6 Fuenlabrada Madrid 28947. For in-store pickup, please notify us in advance so we can prepare your order with a pickup time.

3.- SHIPPING METHODS

ORDER OUTLET DEADLINE

Depending on the carrier chosen 

Orders can be shipped the same day provided they are completed before:

– CORREOS EXPRESS SHIPPING WITH 14H DELIVERY SERVICE – Monday to Friday until 6:00 PM. AFTER THIS TIME WE DO NOT GUARANTEE DEPARTURE, DEPENDING ON THE VOLUME OF ORDERS

Outside of these hours, we cannot guarantee this service due to the time of the carriers who come to our facilities to collect the merchandise.

Shipping is FREE on orders over €150 (excluding VAT). Peninsula and Portugal €181.50 (including VAT).

Shipping costs to mainland Spain and mainland Portugal: €4.95 for purchases from €0 to €150 (VAT not included) €5.98 (VAT included)

*Balearic Islands:

We currently work with sea flies: 

Mallorca: €20.00 VAT Included. Daily shipment. 24/48h delivery time.

Ibiza: €20.00 VAT Included. Daily shipment. 24/48h delivery time.  

Menorca: €20.00 VAT Included. Boarding Thursday, Arrival Monday – Tuesday

Formentera: €65.00 VAT Included. Daily departure 72h

Note* To ship orders with same-day delivery, they must be closed before 2:00 PM

If you have an account with your usual transport company and wish to arrange it yourself, you can do so by choosing the in-store pickup option. After that, you must notify us which transport company will collect the merchandise, and you must authorize it.

*Canary Islands

Tenerife / Las Palmas de Gran Canaria €29.00 Taxes and customs clearance not included, Shipping Thursday, 7 days delivery time.

Lanzarote €32.00 Taxes and customs clearance not included, Shipping Thursday, 8 days delivery time.

Fuerteventura €32.00 Taxes and customs clearance not included, Shipping Thursday, 8 days delivery time.

La Palma €42.00 Taxes and customs clearance not included, Shipping Thursday, 10 days delivery time.

 La Gomera/El Hierro €53.00 Taxes and customs clearance not included, Shipping Thursday, 10 days delivery time.

Note* To ship orders with same-day delivery, they must be closed before 2:00 PM

If you have an account with your usual transport company and wish to arrange it yourself, you can do so by choosing the in-store pickup option. After that, you must notify us which transport company will collect the merchandise, and you must authorize it.

*For shipping to Ceuta and Melilla, please inquire.

If you have an account with your usual transport company and wish to arrange it yourself, you can do so by choosing the store collection option. After that, you must notify us which transport company will collect the merchandise, and you must authorize it.

SHIPPING TO FRANCE AND ITALY:

We handle door-to-door shipments with GLS, which provides urgent service shipments from our warehouse to the customer’s final address.

FRANCE: 24-48H delivery for orders from €0 to €300, shipping €15.00 / from €300 onwards €30.00. “The larger the order, the heavier and more expensive it is.”

ITALY: 48-72H delivery, orders from €0 to €300 shipping €18.00 / from €300 onwards €35.00 «The larger the order, the heavier and more expensive it is»

*GLS tracking website  https://www.gls-spain.es/es/

4.- RETURNS

There are certain products that, for reasons such as hygiene, cannot be returned, such as in-ear headphones (in-ear monitors). However, returns will be accepted in the case of a manufacturing defect. Returns will not be accepted for testing, errors, or insufficient power.

We do not rotate products or exchange them for different ones; returns must be justified. If you include unaccepted merchandise in your return order, it will be held until you place your next order to allow for the same shipment. If you cannot wait, you will be responsible for the return shipping costs. 

NOTICE:* The hydrogel plotter category, as well as the hydrogel sheet consumables, are exempt from any return acceptance and cannot be subject to the return or withdrawal policy, as these are equipment with unique and non-transferable serial numbers and refills. 

NOTICE:* Products labeled “last price” or “clearance” will not be eligible for returns or warranty claims as they are at a clearance price.

Types of Returns:

4.1.- For product breakage/damage during shipping:

In case of receiving any product damaged during transport, the customer has 48 hours to claim from the receipt of the order and provide the documentation requested via WhatsApp 0034 689322676.

• Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the failure of the courier service to cause the breakage/damage of the product.
• Photographs that clearly identify the defects in the material.
• Photographs of the packaging clearly showing any damage, dents, or tears. This is very important because if the carrier’s fault is not clearly demonstrated, the claim may not be considered.
• Photographs of the carrier’s label that also show the entire product on which the claim is being made.

It is recommended that if you notice any damage to the packaging of your order, you write a note on the delivery driver’s delivery slip to record the issue (this will facilitate the handling of any subsequent claims).

4.2.- Due to Order Shipping Failure/Error:

If a product is not received in a shipment, differs from what was ordered, or does not meet the specifications listed on www.MobileVila.es, the customer has 24 hours from receipt to report the issue and provide the documentation indicated below:

• Detailed description of what happened, indicating everything that helps to clarify the facts and demonstrate the incident of the order.
• Photographs that help identify the incident. Examples: taking photographs/screenshots to demonstrate errors in the website/product description, or for non-receipt of a product, taking photographs that clearly show the order with all received products positioned exactly as received, including any packaging and inside their corresponding box. This field is very important because if the incident is not clearly demonstrated, the claim may not be considered.

4.3.- For product withdrawal:

The customer is responsible for all shipping costs and any additional handling fees. 

We accept returns of our products, provided that no more than 14 days have passed since receipt of the product and provided that the product is in good condition (the merchandise must be sent in its original packaging and with all its accessories. It must be presented in perfect condition, without being unsealed, dirty, stained, smelly, mistreated or damaged. Otherwise the return will be rejected).

If the product was purchased with free shipping, the customer will be refunded the proportional amount corresponding to the returned portion of the order, provided that the order would not have met the conditions for free shipping. In this case, the customer will be responsible for arranging and paying for the return shipping.

4.4.- Product default:

If the product received has any type of defect or deficiency, we will proceed with the exchange following the process below:

The customer must contact MobileVila, arrange product collection, and contact our After-Sales department

The collection will be arranged, the product will be received in our warehouses and its condition will be checked to determine if it is actually in bad condition due to a product defect.

Conversely, if the product is in perfect condition, the customer will be responsible for the return shipping costs and the cost of resending the item. Whenever possible, and to avoid unnecessary expenses for the customer, the merchandise may be included in the customer’s next order.

Procedure for processing a refund:

To process a return, simply contact the After-Sales Customer Service department via email: All supporting graphic documents can be attached to a WhatsApp message at 689322676

This operation is processed daily. If you have not received a response within 48 hours, please contact our after-sales department directly at 916214775.

To request merchandise collection once the above conditions are met, the value must exceed €50 (excluding taxes) or the number of items in POOR CONDITION must exceed 15. Otherwise, shipping costs will not be covered. If the customer wishes, they can pay for the shipping of said merchandise to our facilities themselves.

*NOTE: The MobileVila plotter cannot be returned or exchanged due to product dissatisfaction. This product is personal and non-transferable, as each serial number is linked to the email account. 

*NOTE: Refunds will be issued in the form of a coupon with no expiration date or a product exchange.

*NOTICE: For customers outside the Canary Islands, Ceuta, or Melilla, we do not assume responsibility for return logistics, RMA, or warranty costs. Under no circumstances will MobileVila cover shipping and return costs within these territories.

5.- GUARANTEE

Products purchased through www.MobileVila.es have a 2-year warranty period from the time of delivery, covering any manufacturing defects in the product.

The MobileVila plotter comes with a 1 year warranty since this product is considered a professional product.

Consumable or wearable items have a limited warranty of 6 months, such as batteries, headphones or cables.

If the product shows any defect during the first six months, it is presumed that this defect was already present at the factory, unless proven otherwise.

If the lack of conformity appears after those first six months, it is up to the customer to prove, through a technical or expert report, that the defect was original and already existed at the time of delivery of the product, and that it has not been caused by misuse.

You may choose between demanding repair or replacement of the product, unless one of these two options is objectively impossible or disproportionate.

If the product cannot be repaired or replaced with another of identical characteristics, the customer will have the option of requesting a price reduction or a refund.

*NOTICE: For customers outside the Canary Islands, Ceuta, or Melilla, we do not assume responsibility for return logistics, RMA, or warranty costs. Under no circumstances will MobileVila cover shipping and return costs within these territories.

NOTICE:* Products labeled “last price” or “clearance” will not be eligible for returns or warranty claims as they are at a clearance price.

6.- LEGAL NOTICE

Responsible party details

Identity of the Responsible Party: Electronic Genial, SL

NIF: B85136802

Registered office: c/León, 6, 28947, Madrid – Spain

Email: hola@www.MobileVila.es

In this section, you will find all the information regarding the legal terms and conditions that govern the relationship between you and us, as the owners of this website. As a user, it is important that you understand these terms before continuing to browse.

ELECTRONIC GENIAL, SL, as the owner of this website, undertakes to process the information of our users and customers with full guarantees and to comply with the national and European requirements that regulate the collection and use of the personal data of our users. 

This website, therefore, strictly complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Law 34/2002, of July 11, on information society services and electronic commerce (LSSI-CE). 

General terms of use

These General Terms and Conditions govern the use (including mere access) of the website www.MobileVila.es, including the content and services made available therein. Any person accessing the website agrees to be bound by the General Terms and Conditions in force at any given time on the website.

Personal data we collect and how we do it

If you would like to know our data protection policy,  click here.

Cookies policy

If you would like to know our cookie policy,  click here.

User commitments and obligations

The user is hereby informed and agrees that accessing this website does not, in any way, constitute the beginning of a commercial relationship with ELECTRONIC GENIAL, SL. Therefore, the user agrees to use the website, its services, and content without violating current legislation, good faith, or public order. The use of the website for illicit or harmful purposes, or in any way that may cause damage or impede the normal operation of the website, is prohibited. Regarding the content of this website, the following is prohibited: its reproduction, distribution, or modification, in whole or in part, unless authorized by its rightful owners; any infringement of the rights of the service provider or the rightful owners; and its use for commercial or advertising purposes.

When using the website www.MobileVila.es, the user agrees not to engage in any conduct that could damage the image, interests, or rights of ELECTRONIC GENIAL, SL or third parties, or that could damage, disable, or overload the website, or that could in any way impede its normal use. However, the user should be aware that internet security measures are not entirely reliable and that, therefore, ELECTRONIC GENIAL, SL cannot guarantee the absence of viruses or other elements that could cause alterations to the user’s computer systems (software and hardware) or to their electronic documents and files stored on them.

Security measures

Personal data communicated by the user to ELECTRONIC GENIAL, SL may be stored in automated or non-automated databases, the ownership of which belongs exclusively to ELECTRONIC GENIAL, SL, which assumes all technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current data protection regulations.

Communication between users and ELECTRONIC GENIAL, SL uses a secure channel, and the transmitted data is encrypted using https protocols; therefore, we guarantee the best security conditions to ensure user confidentiality.

Intellectual and industrial property rights

Pursuant to Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including making available, of all or part of the content of this website for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of ELECTRONIC GENIAL, SL. The user undertakes to respect the Intellectual and Industrial Property rights held by ELECTRONIC GENIAL, SL

The user acknowledges and accepts that the entire website, including but not limited to text, software, content (including structure, selection, arrangement and presentation thereof), photographs, audiovisual material and graphics, is protected by trademarks, copyrights and other legitimate rights, in accordance with international treaties to which Spain is a party and other property rights and laws of Spain.

If a user or a third party believes that their legitimate intellectual property rights have been violated by the inclusion of certain content on the website, they must notify ELECTRONIC GENIAL, SL, stating:

Personal data of the interested party holding the allegedly infringed rights, or indicate the representation with which he acts in case the claim is presented by a third party other than the interested party.

Identify the content protected by intellectual property rights and its location on the website, provide proof of ownership of the intellectual property rights indicated, and include an express declaration in which the interested party assumes responsibility for the veracity of the information provided in the notification.

Exclusion of warranties and liabilities

ELECTRONIC GENIAL, SL does not provide any warranty nor is it liable, under any circumstances, for damages of any kind that may arise from: the lack of availability, maintenance, and effective operation of the website, or its services and content; the existence of viruses, malicious or harmful programs in the content; the unlawful, negligent, fraudulent, or improper use of the website contrary to this Legal Notice; the lack of legality, quality, reliability, usefulness, and availability of services provided by third parties and made available to users on the website. The provider is not liable under any circumstances for damages that may arise from the illegal or improper use of this website.

Applicable law and jurisdiction

In general, the relations between ELECTRONIC GENIAL, SL with the Users of its telematic services, present on this website are subject to Spanish legislation and jurisdiction and to the courts of the user’s domicile.

Contact

Should any user have any questions about these Legal Conditions or any comments about the website www.MobileVila.es, please contact info@www.MobileVila.es

7. PRIVACY POLICY 

7.1.- Basic Information on Data Protection

Responsible: ELECTRONIC GENIAL, SL

Purpose: To manage and respond to requests through www.MobileVila.es

Legal basis: Consent of the interested party.

Recipients: Data will not be transferred to third parties, except where legally required.

Rights: You have the right to access, rectify and delete your data, as well as other rights, as indicated in the additional information, which you can exercise by sending an email to rgpd@www.MobileVila.es

Origin: The interested party.

7.2.- Who is responsible for processing your data?

Identity: ELECTRONIC GENIAL, SL. – NIF: B85136802

Postal address: c/León, 6, 28947, Fuenlabrada, Madrid – Spain

Telephone: 916214775

Email: hola@www.MobileVila.es

7.3.- For what purpose do we process your personal data?

At ELECTRONIC GENIAL, SL. we process the information provided by interested parties in order to manage and attend to your requests according to each specific purpose; specifically, purchase of products, management of incidents, request for information and customer service.

7.4.- How long will we keep your data?

Personal data will be kept for the period required to comply with legal obligations.

7.5.- What is the legal basis for processing your data?

We inform you of the legal basis for the processing of your data: 

Consent of the interested party: the user, by registering in any of our sections, gives express consent to the processing of their personal data.

7.6.- To which recipients will your data be communicated?

Data will not be transferred to third parties, except where legally required.

7.7.- What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation as to whether or not ELECTRONIC GENIAL, SL is processing personal data concerning them. Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, ELECTRONIC GENIAL, SL will cease processing the data, except for compelling legitimate grounds, or for the establishment, exercise, or defense of legal claims. You may exercise your rights as follows: You have the right to access, rectify, and erase your data, as well as other rights, as indicated in the additional information, which you can exercise by sending an email to rgpd@www.MobileVila.es. If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you feel that your rights regarding the protection of your personal data have been violated, especially if you have not received a satisfactory response when exercising your rights, you can file a complaint with the competent Data Protection Supervisory Authority through its website: www.agpd.es.

7.8.- How did we obtain your data?

The personal data we process at ELECTRONIC GENIAL, SL comes from the data subject themselves. The categories of data processed are: identification data, postal and email addresses, and financial data. We do not process special categories of personal data (these are data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health, or data concerning a natural person’s sex life or sexual orientation).